The decline of prospective customers walking into our dealerships is indicative of the new type of purchaser, the pandemic accelerated this trend. When I was a salesperson many moon’s ago, all we had was the inquisitive customer walking into the dealership and a smattering of phone enquiries, and of course there was fierce contention for these potential leads…

Typically I do performance reviews of all staff that are direct reports. However, it’s also possible for general managers to request a review from their management team. This year after completing the staff performance reviews, I’m requesting my staff to do a performance review on me. As a leader, it’s imperative I’m able to accept…

So why SWOT your staff? When you implement a SWOT Staff Analysis, you will discover pertinent information that will entrust and empower the employee. The SWOT method will provide incisive and highly personal information to your employee and you, the manager. Your employee will receive invaluable information by you considering a prediction of what is…

Recognising that emotion within yourself takes practise and requires you to examine the breakdown of that vexation. Is it irritation that your expectation of that person has been thwarted and more supervision was required than what you estimated? Is their attitude not syncing with the overall work culture and you are irritated because it should have rubbed…